1. Introduction
WHISPERING WINDS s.r.o. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our platform.
WHISPERING WINDS s.r.o. operates an independent online platform that helps users connect with independent service providers. We do not directly provide any on-site or professional services.
2. Information We Collect
2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Submit a contact or service request form
- Call or communicate with us by phone or email
- Request additional information or assistance
- Interact with our customer support team
This information may include:
- Name and contact details (such as phone number or email address)
- Property location or service-related address
- Description of the issue or service request
- Service preferences or urgency level
- Any other information you choose to provide
2.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the website
- Referring or exit pages
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party sources such as independent service providers, analytics partners, advertising partners, or publicly available sources.
3. How We Use Your Information
- Platform Operation: To operate, maintain, and improve our website
- Service Connection: To help connect users with independent service providers
- Communication: To respond to inquiries and provide customer support
- Analytics: To analyze website performance and user behavior
- Marketing: To send service-related or promotional information where permitted by law
- Legal Compliance: To comply with applicable legal obligations
- Security: To protect against fraud, misuse, and unauthorized access
4. How We Share Your Information
4.1 Independent Service Providers
We may share relevant information with independent third-party service providers to help facilitate service requests. All service providers operate independently.
4.2 Third-Party Vendors
We may share information with trusted third-party vendors who assist us with website hosting, analytics, marketing, communication tools, or customer support services.
4.3 Legal Requirements
We may disclose information if required to do so by law or in response to valid legal requests from governmental authorities.
4.4 Protection of Rights
We may disclose information when necessary to protect the rights, property, safety, or security of WHISPERING WINDS s.r.o., our users, or others.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to certain processing activities.
To exercise your rights, please contact us using the details provided below.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including the United States and other jurisdictions where our partners operate.
11. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
WHISPERING WINDS s.r.o.
Email: support@whisperingwindshub.com